Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Sat (excl Bank Holidays).
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
We ship the majority of products using Royal Mail First Class Recorded Delivery and in our experience 95% of these arrive the next day, if your order is urgent, you will have the option at checkout to upgrade to a next day delivery service (for orders up to 2kg in weight) with an additional charge for this service. Orders for next day delivery using this service can be accepted until 16:00.
Larger packages are shipped using Parcelforces 48 Hour Service. The cut off time for despatch of these orders is 13:00. Again these packages can be upgraded to a next day delivery service at a small additional charge, the 13:00 cut off time still applies.
Bikes, kayaks & paddles all attract a delivery surcharge, this is detailed in the item description, if you require any further information or clarification, please don't hesitate to contact us either by email: firstname.lastname@example.org or telephone during normal working hours 09:00-17:00 on 01407 740963
Delivery is charged as priced on each order. Your order will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order. If the payment is made by paypal, this is the registered Paypal address.
Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
Summit to Sea Retail, Unit 10a Penrhos Industrial Estate, Holyhead, Anglesey, LL65 2UQ
Telephone: 01407 740963
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 14 working days along with the original receipt.
We suggest for your own protection you use a service with adequate insurance cover & proof of delivery. We cannot be held responsible for items not received by us.
Any refunds will be issued once we have received the goods, in their original condition.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.