Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. We will aim to do this the same day for all orders in to our shop Mon-Fri (excl Bank Holidays).
You can track the progress of your order at any time by logging into My Account from the Home page on this website.
We ship the majority of products using Royal Mail First Class Recorded Delivery and in our experience 95% of these arrive the next day, if your order is urgent, you will have the option at checkout to upgrade to a "Guaranteed" next day delivery service (for orders up to 2kg in weight) with an additional charge for this service. Orders for next day delivery using this service can be accepted until 16:00 (Monday-Friday only).
Larger packages are shipped using Parcelforces 48 Hour Service. The cut off time for despatch of these orders is 13:00. Again these packages can be upgraded to a next day delivery service at a small additional charge, the 13:00 cut off time still applies.
Bikes, kayaks & paddles all attract a delivery surcharge, this is detailed in the item description, if you require any further information or clarification, please don't hesitate to contact us either by email: firstname.lastname@example.org or telephone during normal working hours 09:00-17:00 on 01407 740963
Delivery is charged as priced on each order. Your order will usually be sent on next day delivery. Once you have placed an order it will be dispatched the same day or the next day depending on the time the order was placed. If you wish to cancel your order after it has been dispatched, you will be charged for both delivery and collection cost.
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods, or are not available to accept the delivery on both delivery attempts, you will be required to cover any extra costs incurred.
All quoted delivery prices are for most UK Mainland addresses. Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges and may also experience delivery delays; morning, Saturday and "next working day" deliveries are optional and will also incur additional charges.
We will only deliver goods to the address on the order. If the payment is made by paypal, this is the registered Paypal address.